Terms of Service

These Terms of Service constitute the agreement between OnTimeTelecom, Inc. and the user of any of OnTimeTelecom's services, products, or related products. Throughout these terms of service OnTimeTelecom, Inc. may be referred to as "OTT", "us", "we", or "ours" while the customer may be referred to as "you", "user", or "customer".

Customer Service
We provide support to you, via phone during normal business hours (M-F / 10am-6pm EST) and e-mail support is available 24 hours per day with a delayed response rate during afterhours support. For the most recent contact information please refer to the contact us page located on OnTimeTelecom.com. If agreed upon in advance, we offer different levels of customer support depending on the customer and/or arrangement we have made with the customer. Unless otherwise agreed upon, support for the end-user, the people who use your service, will be handled by you. We will not be responsible for handling support related issues for these end users.

Length of Service & Cancellation
Length of service depends on the service that you are using and the terms we have set forth. Generally, unless otherwise stated, our services are offered using a pay as you go plan. If using this plan, you may stop using the service at any time with no cancellation notice necessary. If you are on one of our monthly recurring usage plans you may cancel it at any time during the month and the cancellation will go into effect at the end of that month. There will be no refunds given of pro-rated amounts for cancellations done mid-month.

Billing For Group Calls & Concierge Customers
Generally we require half of the estimated call volume up front in advance. Once we established a good working relationship we will bill you for all minutes used at the end of the month. Both down payments and monthly payments can be made via the following payment methods: check, wire, PayPal, Visa, Mastercard, Discover, or American Express.

Billing For Recurring Customers
For customers using one of our recurring service plans you will be billed automatically the first of every month. If you wish to cancel your service at anytime you may do so via the website, email, or our phone support. You cancellation will go into effect immediately and you will not be billed for any further months of service. There will be no refunds for cancellations done mid-month.

No Operator Assisted Calls or x11 Services
Our service does not allow any operator assisted calls including, collect calls, 3rd party billing calls, 900 number call, or calling card calls. We do not support and of the x11 services including but not limited to 311, 411, 511, etc. We also do no support for the emergency support number of 911.

Limitation Of Liability
OnTimeTelecom is a highly reliable service with very little downtime. However, due to the nature of computers, the Internet, and phone lines; it is possible that we can experience some sort of outage and not be able to provide our services at a given time. In no event with On Time Telecom, Inc. its officers, employees, affiliates, agents, or anyone in connection with our service be liable for any damages, including but not limited to injury, wrongful death, loss of revenue or profits, loss of data, or damages that may arise out of or in connection with the use or inability of our service(s) to function or function incorrectly. You agree that OnTime Telecom is provided as an AS IS service.

Lawful Use Only
You may ONLY use our service for lawful and proper activities and purposes. You may not use any of our services in a way that is illegal, improper, or to be found inappropriate. We do not take this lightly and will cooperate with law enforcement to the fullest extent if you are found to be using our services for any illegal activities. Prohibited calls include but are not limited to: harassing, fraudulent, abusive, threatening, defamatory, profane, or like wise content.

Call us at 1.800.928.2086