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- Introduction
These Terms of Service constitute the agreement between On Time Telecom, LLC and the user of any of On Time Telecoms services, products, or related products. Throughout these terms of service On Time Telecom, LLC may be referred to as “OTT”, “us”, “we”, or “ours” while the customer may be referred to as “you”, “user”, or “customer”.
- Customer Service
We provide support to you, via phone during normal business hours (M-F / 9am–6pm EST) and e-mail support is available 24 hours per day with a delayed response rate during afterhours support. For the most recent contact information please refer to the contact us page located on OnTimeTelecom.com. If agreed upon in advance, we offer different levels of customer support depending on the customer and/or arrangement we have made with the customer. Unless otherwise agreed upon, support for the end-user, the people who use your service, will be handled by you. We will not be responsible for handling support related issues for these end users.
- Length of Service & Cancellation
Length of service depends on the service that you are using and the terms we have set forth. Generally, unless otherwise stated, our services are offered using a pay as you go plan. If using this plan, you may stop using the service at any time with no cancellation notice necessary. If you are on one of our monthly recurring usage plans you may cancel it at any time during the month and the cancellation will go into effect at the end of that month. There will be no refunds given of pro-rated amounts for cancellations done mid-month.
- Billing For Group Calls & Concierge Customers
Generally we require half of the estimated call volume up front in advance. Once we established a good working relationship we will bill you for all minutes used at the end of the month. Both down payments and monthly payments can be made via the following payment methods: check, wire, PayPal, Visa, Mastercard, Discover, or American Express.
- Billing For Recurring Customers
For customers using one of our recurring service plans you will be billed automatically the first of every month. If you wish to cancel your service at anytime you may do so via the website, email, or our phone support. You cancellation will go into effect immediately and you will not be billed for any further months of service. There will be no refunds for cancellations done mid-month.
- No Operator Assisted Calls or x11 Services
Our service does not allow any operator assisted calls including, collect calls, 3rd party billing calls, 900 number call, or calling card calls. We do not support and of the x11 services including but not limited to 311, 411, 511, etc. We also do no support for the emergency support number of 911.
- Limitation Of Liability
On Time Telecom is a highly reliable service with very little downtime. However, due to the nature of computers, the Internet, and phone lines; it is possible that we can experience some sort of outage and not be able to provide our services at a given time. In no event with On Time Telecom, LLC its officers, employees, affiliates, agents, or anyone in connection with our service be liable for any damages, including but not limited to injury, wrongful death, loss of revenue or profits, loss of data, or damages that may arise out of or in connection with the use or inability of our service(s) to function or function incorrectly. You agree that On Time Telecom is provided as an AS IS service.
- Lawful Use Only
You may ONLY use our service for lawful and proper activities and purposes. You may not use any of our services in a way that is illegal, improper, or to be found inappropriate. We do not take this lightly and will cooperate with law enforcement to the fullest extent if you are found to be using our services for any illegal activities. Prohibited calls include but are not limited to: harassing, fraudulent, abusive, threatening, defamatory, profane, or like wise content.
- Responsibility Of Call Content
In addition to the above clause you are liable for any damages that may arise from the content that is transmitted to any person, whether or not it is authorized by you, using your services. You acknowledge that all content must comply at all times with all laws.
- International Calling
While On Time Telecom is able to place calls out of the country, our system is generally intended for calls only to the United States and Canada. Please be aware that you will be responsible for any additional call costs for any and all international calls placed through your system. The rate of these calls will vary depending on the country and frequently change due to many factors. If you intended on placing many international calls please inform us ahead of time and we can provide you with a list of our most current international call rates.
- Privacy Of Your Information
On Time Telecom acknowledges that we store important and private information including customers phone numbers, names, and possibly other data. We will in no way ever sell, distribute, release or disclose any of this information to anyone other than the company who rightfully provided and/or owns this data. You are the only one who is able to access this information. You may permit other employees to access this information it, but you will have full control over who can and cannot access it.
- Payments Past Due
When you use any of our services you agree to pay the full amount of calls and development incurred. All invoices are marked with a due date. If this amount isn't paid in full within 20 days we reserve the right to discontinue your service. Your service will remain locked and considered delinquent until full payment has been made. There may be a reconnection fee assessed of $100 depending on the individual situation.
- Collections
If you are delinquent and your service is disconnected, you still remain liable to us for all the charges owed to On Time Telecom. In addition you will be charged for all the costs incurred in order to collect our monies, including but not limited to collection agency costs and attorney's fees.
- Billing Disputes
If you wish to dispute any charged on your On Time Telecom invoice you must notify us within 15 days of receiving your invoice or statement from your bank or credit card company. If you do not dispute the charges within 15 days you waive your right to contest the charges. Please contact us immediately via the phone number listed on the contact page of OnTimeTelecom.com so we can begin the resolution process.
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